welcome
to my unit 6 eBook!
Candidate name: David Hollands
Candidate number: 9008
Centre name: West Thames College
Centre number: 13134
introduction
With the installation of a new system, the work of the ICT practitioner has only just begun. Once users have familiarised themselves with a new system they soon become almost totally dependent upon it. A competent technical support team is therefore vital to the smooth running of such systems. Support technicians are required to carry out first-line troubleshooting activities, for example, diagnosing the problem and finding a solution. They need to be experienced in the use of diagnostic tools and other fault-finding techniques. They must also be able to devise routine maintenance procedures to help prevent problems occurring and develop back-up systems to limit the damage in case of system failure.
End-users quickly realise the potential of their computer systems and will want more from them. They may want their systems upgraded for different reasons such as to improve performance, to improve functionality, to increase capacity or perhaps just because they want the latest technology (even if a business case cannot be made for it). In this unit I will learn how to implement appropriate hardware and software upgrades.
Communication is central to everything we do in the digital world. The internet and other technologies allow us to send and access information anytime and from just about anywhere. As a practitioner I need to understand the different methods of digital communication and be able to support users who wish to use these technologies effectively.
I will also learn about internet connectivity, security issues, email and web-based tools for collaborative working.
structure of work
My work in this unit has four strands. The first two relate to the system that I installed for unit 4 and involve making some upgrades to the system and an on-screen technical support manual for it. I will also produce a presentation on web-based tools for collaborative working and, finally, a report addressing the communication requirements of a small business.
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